Return & Refund Policy

Last Updated: August 7, 2026

At Car Getic, we provide digital vehicle history reports. All reports are generated electronically and delivered to the email address provided during checkout.

Because our reports involve third-party data, processing costs, and digital services that cannot be returned once generated, refunds are subject to the conditions outlined below.

1. Digital Products — No Physical Returns

All products sold by Car Getic are digital vehicle history reports. We do not ship physical products.

Once a vehicle history report has been generated, it cannot be physically returned, exchanged, or cancelled.

2. When You May Request a Refund

A refund may be considered only in the following circumstances:

• You contact us within 24 hours of placing your order, and your report has not yet been generated or processing has not started.

• You were charged more than once for the same order.

• A verified technical problem on our side prevented us from generating your report.

• We are unable to provide the purchased report due to a technical or service-related issue attributable to Car Getic.

All refund requests are reviewed individually. Submitting a refund request does not automatically guarantee approval.

3. When Refunds Are Not Available

We generally do not provide refunds when:

• Your report has already been generated.

• Your report has already been delivered to the email address provided at checkout.

• You provided an incorrect or inaccessible email address.

• You entered an incorrect VIN or other information during checkout.

• You changed your mind after purchasing.

• You purchased the report by mistake.

• You did not read or understand the product description before purchasing.

• The vehicle has limited, incomplete, or unavailable historical records from available data sources.

• You are dissatisfied with information contained in a report that was successfully generated and delivered.

• You experienced delays caused by circumstances outside our reasonable control after the order was submitted.

Important: Vehicle history information depends on data available from various sources. Car Getic cannot guarantee that every vehicle will have a particular type or amount of historical information. The absence of a particular record does not, by itself, constitute a technical failure or qualify the order for a refund.

4. Cancellation Requests

If you want to cancel an order, contact us as soon as possible and before report generation begins.

Email: contact@Cargetic.info

Please include:

• Your order number

• The email address used for the purchase

• The VIN

• The reason for your cancellation request

We will make reasonable efforts to stop an order that has not yet entered the report-generation process. However, we cannot guarantee cancellation once processing or report generation has begun.

5. Digital Service Consent

By completing your purchase, you acknowledge that Car Getic provides a digital service that may begin processing shortly after payment.

Where applicable, by placing an order you expressly request that the digital service begin before the expiration of any applicable cancellation or withdrawal period and acknowledge that, once the digital service has been fully performed or the report has been generated and delivered, any applicable statutory cancellation or withdrawal rights may be limited or unavailable to the extent permitted by applicable law.

Nothing in this policy is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.

6. Incorrect Email Address

Customers are responsible for providing an accurate and accessible email address during checkout.

If a report has been successfully generated but cannot be delivered because the customer entered an incorrect email address, a refund will generally not be provided.

If you notice that you entered the wrong email address, contact us immediately. Where technically possible, we may be able to update the delivery information.

7. Duplicate Charges

If you believe you were charged more than once for the same order, please contact us with the relevant order information.

After verification, duplicate charges may be refunded to the original payment method.

8. Technical Problems

If a technical problem attributable to Car Getic prevents your report from being generated, we will first attempt to resolve the issue or provide the purchased service.

If we are unable to provide the service within a reasonable period, you may be eligible for a refund.

Technical problems must be verified by our support team before a refund is approved.

9. Refund Processing

If your refund request is approved, the refund will be issued to the original payment method used for the purchase.

Approved refunds are generally processed within 5–7 business days. After we initiate the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

10. Chargebacks and Payment Disputes

We encourage customers to contact us before initiating a chargeback or payment dispute so that we can review and resolve the issue.

If a chargeback is filed, Car Getic may provide the payment processor with relevant transaction and fulfillment information, including order details, report-generation records, delivery records, and communications, where permitted by applicable law and payment-provider rules.

Filing a chargeback does not automatically establish eligibility for a refund.

11. Policy Changes

Car Getic reserves the right to update or modify this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have questions regarding this policy or would like to request a cancellation or refund, please contact us:

Car Getic
Email: contact@Cargetic.info
Address: 11657 Thistle Ln, Justin, TX 76247, United States

Please include your order number and relevant details so that we can review your request efficiently.